Our Services

We are specialists. We provide you with the Property Management experience which is second to none. We believe in transparency and communication.

You can trust us to take care of the day-to-day management of your property, from finding quality tenants, handling maintenance requests & all of the finer details - protecting you

Finding Tenants

Quality tenants are looking for a quality property manager almost as much as a quality property. We understand great tenants expect a certain level of service and responsiveness from their property manager, just like owners.

Answering enquiries quickly and efficiently every time is guaranteed. We show properties to people at times that suit them and continue to communicate until the lease is signed or we help them find an alternate property.

Maximising returns

Our eye remains on the market, the never-ending changes, industry trends and local influences. We are not scared to increase the rent; in fact we love it because people value our services.

We are so confident that our service exceeds the tenants’ expectations (as well as yours) tenants are keen to renew leases and continue the relationship with you and Little Bird Properties.

Maintenance

When the tenant reports maintenance, we will obtain as much information as possible and provide this to you in a timely manner and always with a recommended solution.

We will never lump a problem on you for you to resolve, we will seek your instructions and then get it done. At any time you are able to check the progress of the work orders through your personal owners portal.

Paying Bills

We can make life easy and pay all expenses from the rent, including land rates, land tax, water & sewerage rates, strata levies and maintenance invoices.

We have a seamless digital system to ensure nothing is missed and everything is paid on time with a simple monthly statement sent directly to you so you have a record of activity and payments. We will even invoice your tenants for their water use.

Minimising Rental Arrears

Great tenant selection is the number 1 contributor to having few rental arrears issues. We check applications thoroughly, even put them through tenancy default database checks. In fact, if we would not put them in our own house, we wouldn’t suggest you put them in yours!

In accordance with the ACT & NSW Residential tenancies act, there are strict guidelines in relation to tenancy arrears and we adhere to them at all times and will keep you fully informed.

Our Ecosystem

We have an ecosystem of trusted suppliers and like-minded business owners that we can access quickly to provide complimentary services such as tradespeople, mortgage brokers, expert salespeople, tax depreciation specialists and accountants.

Routine Inspections

Inspections are conducted one month after the tenant moves in and each 6 months thereafter.

We will take detailed photos & notes at the inspection and are happy for you to attend if you wish. Once the inspection has been completed we will construct a plan to address any identified maintenance issues and see it though until the end – including photos of completed work.
Keeping in mind the tenants are living in the property, if there are serious areas of concern during this inspection, like damage, we will send relevant notices and re-inspect until it is resolved.

We rarely have issues of this nature because our tenant selection process is rigorous.

Negotiating

Happens. Every. Single. Day. It’s one of our core, daily, hourly skills.

With years of experience, many colourful characters and more situations than you can possibly imagine we have found the most effective ways to negotiate the best outcomes for our clients.

Whether we’re negotiating a rental increase; new lease; maintenance request you can be assured we are expert negotiators and great communicators.

Accounting

We have simple, easy to read statements, available for your viewing at any time on your personal portal. At the end of the financial year, we will provide you with a summary statement, this will outline your income and expenses and should make it a lot simpler at tax time.

  • When looking for a Property Manager for our brand New Townhouse over 2 years ago I spoke with many agencies. Heidi from Little Bird Properties was the most proactive, following up with phone calls and after an honest discussion with her about what her business can offer us we proceeded with her company. Best decision we made, Emily our property manager is efficient, friendly, communicative and professional. She recommended a group of young tenants that applied for our TH and they have been the best tenants possible, they have just signed for a 3rd 12 month lease. Couldn't be happier with Little Bird Properties and would recommend them to anyone looking for a specialist Property Management company.

    K Garske - 2023

  • We have recently employed Little Bird Properties after our long term tenants left to live in a newly purchased residence. It has been a pleasure to deal with Heidi and her team. They started by giving us good advice on how to prepare the property to present it to market, even giving us some good contacts to get contractual work (eg painting) done. And they have found a suitable tenant very quickly and at an excellent rate of rental. They also help to save time and money by encouraging us to do minor repairs and maintenance. Our overall experience is the exact opposite of that which we had with our last property manager.

    M Sweeney - 2023

  • Lived in a rental apartment managed by Little Bird in Belconnen. It's been an amazing 1.5 years living here, leaving us lots of unforgettable memories. It's the first place my partner and I ever lived together, and we got engaged under this very roof, too. Little Bird is an amazing agent for us to be able to enjoy our time here. Heidi and the team are always super friendly and responsive. Whenever we needed anything fixed, it's always done as quickly as possible and no question asked. Thank you!

    C Liu - 2023

  • My apartment has been managed by Little Bird Properties for the last year and I've found Heidi and her team highly professional, warm, responsive, and efficient. Overall it's been a great experience and I am confident with that my property will be looked after in their hands!

    D Ganguly - 2023

  • I would highly recommend Heidi, She is extremely professional. Heidi looked after our rental property for many years

    J.Mitrousis

  • The Little Bird Management team have always been contactable, prompt with requests, and really lovely to deal with. I couldn't ask for a better service. Thank you ladies!

    K Adam - 2023