We have known Heidi Russell as both tenants and landlords for over 8 years. In fact, it was our experience as tenants that saw us seek her out to manage our Lyons home while we were overseas for a year. In all our experiences, Heidi was professional, even handed, reliable and responsive. When moving away, she patiently explained the nuances of the ACT laws and was extremely flexible as our circumstances changed swiftly. She also showed great initiative and support in helping prepare our home for our return. Most importantly she inspired confidence and peace of mind at every step along the way. Coming from a a family of property managers, we know how hard her role can be and thats she has served the Canberra community for over a decade is a testament to her dedication and commitment to excellence. Our expectations were high, but Heidi always exceeded them. B & C Prosser, Lyons
We met with Heidi for advice after a big disaster of a tenant (privately rented out property) who almost burnt down our investment property and refused to pay any rent or move out. She gave us a very professional advice and solved our problem within a very short time. Ever since for the past many years our property has been managed by Heidi and under her supervision. We are so grateful and admire her professionalism and management skills. K Siva, Isabella Plains
I am emailing you to say thank you for the great work that you do. My partner & I just finished up in a rental place in Melbourne and it was a horrible experience.
This highlighted to me the great work that you do in looking after my property.. and in looking after the interests if the tenants too so that they can enjoy their home. Both are important as the landlord benefits from happy tenants. Linda, Kambah