Quality tenants are looking for a quality property manager almost as much as a quality property. We understand great tenants expect a certain level of service and responsiveness from their property manager, just like owners.
Answering enquiries quickly and efficiently every time is guaranteed. We show properties to people at times that suit them and continue to communicate until the lease is signed or we help them find an alternate property.
Great tenant selection is the number 1 contributor to having few rental arrears issues. We check applications thoroughly, even put them through tenancy default database checks. In fact, if we would not put them in our own house, we wouldn’t suggest you put them in yours!
In accordance with the ACT & NSW Residential tenancies act, there are strict guidelines in relation to tenancy arrears and we adhere to them at all times and will keep you fully informed.
Our eye remains on the market, the never-ending changes, industry trends and local influences. We are not scared to increase the rent; in fact we love it because people value our services.
We are so confident that our service exceeds the tenants’ expectations (as well as yours) tenants are keen to renew leases and continue the relationship with you and Little Bird Properties.
Inspections are conducted one month after the tenant moves in and each 6 months thereafter.
We will take detailed photos & notes at the inspection and are happy for you to attend if you wish. Once the inspection has been completed we will construct a plan to address any identified maintenance issues and see it though until the end – including photos of completed work.
Keeping in mind the tenants are living in the property, if there are serious areas of concern during this inspection, like damage, we will send relevant notices and re-inspect until it is resolved.
We rarely have issues of this nature because our tenant selection process is rigorous.
When the tenant reports maintenance, we will obtain as much information as possible and provide this to you in a timely manner and always with a recommended solution.
We will never lump a problem on you for you to resolve, we will seek your instructions and then get it done. At any time you are able to check the progress of the work orders through your personal owners portal.
Happens. Every. Single. Day. It’s one of our core, daily, hourly skills.
With years of experience, many colourful characters and more situations than you can possibly imagine we have found the most effective ways to negotiate the best outcomes for our clients.
Whether we’re negotiating a rental increase; new lease; maintenance request you can be assured we are expert negotiators and great communicators.
We can make life easy and pay all expenses from the rent, including land rates, land tax, water & sewerage rates, strata levies and maintenance invoices.
We have a seamless digital system to ensure nothing is missed and everything is paid on time with a simple monthly statement sent directly to you so you have a record of activity and payments. We will even invoice your tenants for their water use.
We have simple, easy to read statements, available for your viewing at any time on your personal portal. At the end of the financial year, we will provide you with a summary statement, this will outline your income and expenses and should make it a lot simpler at tax time.
We have an ecosystem of trusted suppliers and like-minded business owners that we can access quickly to provide complimentary services such as tradespeople, mortgage brokers, expert salespeople, tax depreciation specialists and accountants.